From CNN: 

AirTran Airways apologized Friday to members of a Muslim family for kicking them off a plane and refusing to rebook them despite requests from FBI agents who had cleared them of wrongdoing. [...]

"The conversation, as we were walking through the plane trying to find our seats, was just about where the safest place in an airplane is," said Inayet Sahin, Kashif Irfan's wife. "We were [discussing whether it was safest to sit near] the wing, or the engine or the back or the front. But that's it. We didn't say anything else that would raise any suspicion."

The conversation did not contain the words "bomb," "explosion," "terror" or other words that might have aroused suspicion, Atif Irfan said. [...] Authorities first removed Atif Irfan and Sobia Ijaz, then returned for the rest of the family, including three small children.

Look, I am all in favor of pro-active steps to prevent terrorist attacks or hijackings, but let us not lose our collective minds here. A family, with young children, casually chatting about the safest place to sit on an airplane, is pretty much the least threatening demographic I can imagine. Of course, this wasn't just a random family, was it? 

I wrote a letter to AirTran, as follows:

To Whom It May Concern,

Please know that you have lost the business of myself and my entire family due to your unfortunate mishandling of the incident reported in the 1/2/2009 Washington Post ("9 Muslim Passengers Removed From Jet"). We do not wish to patronize an organization that caters to or actively engages in bigotry. AirTran appears to have escalated the situation at every step and to have passed up several opportunities to ensure security without discriminating against passengers based on their appearance.

I note that your organization subsequently apologized and offered to refund these passengers for their increased costs due to rebooking on another airline (AP, "AirTran apologizes for removing Muslim passengers"). This is a necessary step towards regaining the business of those who think as I do regarding this incident. Further necessary steps would involve making clear how your organization plans to avoid such incidents in the future, publicly repudiating the remarks of TSA representatives who state the incident was handled appropriately, and reaching out to groups that might now feel unwelcome on your airline.

Sincerely,

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Here is the response from AirTran, which I am providing in full under the assumption that they would prefer as many people as possible see their side of the story: